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Customer Operations Team Lead
- Team
- Customer Operations
- Location
- Manila
- Type
- Full-time
- Posted
Salary Range₱65,000.00 – ₱90,000.00 / Month
Responsibilities
- Lead daily delivery for a team of customer support specialists, balancing queue coverage, service levels and case quality.
- Run coaching sessions, review quality assessments and turn recurring customer issues into practical process improvements.
- Coordinate escalations and shift handovers with workforce planning, risk and client account teams.
Requirements
- At least three years in customer operations, including one year coaching or supervising a support team.
- Strong English communication and practical experience with service-level reporting, quality assurance and incident escalation.
- Ability to lead an office-based team in Manila and support a rotating operations schedule.
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