Back To Jobs
Customer Support Specialist — Mandarin & English
- Team
- Customer Operations
- Location
- Kuala Lumpur
- Type
- Full-time
- Posted
Salary RangeMYR 4,500.00 – MYR 6,500.00 / Month
Responsibilities
- Resolve customer enquiries through live chat and email, recording accurate case notes and agreed next steps.
- Investigate account and payment issues with the operations team and escalate sensitive cases through approved channels.
- Contribute to knowledge-base updates and meet agreed service-quality and response-time targets across rotating shifts.
Requirements
- Professional written and spoken Mandarin and English, with a clear and empathetic communication style.
- Experience in customer service or a customer-facing role; motivated graduates with strong communication skills are welcome.
- Confidence using ticketing systems and spreadsheets, and availability for scheduled weekend or evening shifts in Kuala Lumpur.
The Next Person To Join Northline Could Be You.
Browse open roles and apply online.